Support
How can we help?
Every message reaches a person. We usually reply within one to two business days.
Clients
Workspace help
I cannot sign in to my workspace.
Make sure you are using the right workspace from the sign-in page. If you still cannot get in, email us from the address on your account. We will never ask for your password by email.
How do I add or remove a user?
Ask your DOC 24 contact. Access is set up per client and changed only at the request of an authorized person.
Where should I send documents?
Use the document requests in your client workspace. Please do not email financial files, account numbers or passwords.
Can I use the Receivables & Cash workspace for patient billing?
No. Patient information belongs only in the separate healthcare workspace, after the required agreements are signed.
Everyone else
General questions
How do I ask about services?
Use the contact form or email us with a short description of what is happening and your timeline.
How do I make a privacy request?
Email us with your request. Details are in our privacy policy.
I use the DOC Fit app. Where do I get help?
DOC Fit OS has its own support page at doc-fit-os.vercel.app/legal/support. You can also email us; please include your device model, iOS version, app version and the steps that led to the problem. To delete your DOC Fit account, use the app settings or email us, and we will delete or anonymize the associated data within 30 days, subject to limited rolling backups.
Does DOC Fit OS share my Apple Health data?
Only with your explicit consent, and only to enable features in the app. We do not sell HealthKit data or use it for advertising. You can revoke access at any time in iOS Settings.